Policies

For the safety and comfort of all dogs in our care, we do not allow dog-on-dog interaction during boarding and daycare.


Drop-Off & Pick-Up Times (Non-Contact Dogs)

Our regular hours of operation remain the same. However, for non-contact dogs, we kindly ask that you provide a specific drop-off and pick-up time when booking. This helps create a smoother, less stressful transition for your dog’s stay.


Late Pick-Up & Extended Stays

  • Late Fee – $25 per pet: A $25 fee will apply for any uncommunicated extension of your pet’s stay. We completely understand that plans can change—please contact us in advance to confirm availability if you need to extend your dog's stay.
  • Outside Business Hours Fee – $25: A $25 fee will apply for any drop-offs or pick-ups outside of our regular business hours. If no staff member is available after hours, pick-up will be scheduled for the following business day during normal hours.


Kennel Cough

For the health and safety of all pets in our care, we cannot accept any dog showing signs of kennel cough. Dogs must be cough-free for at least 72 hours before arrival.

If your dog has been prescribed medication for kennel cough, they must complete the full course of antibiotics before returning to our facility.


Medications

  • Prescription Packaging: All prescription medications must arrive in their original, labeled containers. Pre-packed medications mixed into food will not be accepted—this is for your dog’s safety.
  • Medication Administration Fee: A $5 per day fee will be charged for pets requiring two or more prescription medications.


Vaccination Requirements

  • For the health and safety of all our guests, we require that all dogs be up to date on the following vaccinations prior to their stay: Bordetella, Distemper, Rabies. Proof of current vaccinations from a licensed veterinarian must be provided prior to your dog's visit. If you have any questions about our vaccine policy, we're happy to help!


Boarding Packages

Boarding packages are non-refundable but may be transferred and do not expire.


Personal Belongings

While we take every precaution to ensure a safe environment, Sheyenne River Kennels is not responsible for any damaged or lost personal items during your pet's stay.


Intact Siblings & Female Dogs

  • Sibling dogs of the opposite sex over six months of age who are not spayed or neutered will be kenneled separately.
  • We are unable to accommodate females in heat or those who are pregnant for any services, including boarding, bathing, or training.


Medical Emergencies

In the event of a medical emergency, care will be sought from the nearest or most appropriate veterinary facility. We will make every effort to contact you immediately. All veterinary costs are the responsibility of the owner.


Medical Conditions or Injuries

  • Please notify staff of any existing medical conditions or injuries your dog may have prior to their stay or at the time of drop-off.
  • Dogs with fresh stitches, open wounds, or surgical sites are not eligible for boarding/daycare. We ask that dogs be fully healed and cleared by a veterinarian before their stay.